Job Enquiry & First Call

Many service businesses lose good jobs simply because calls are missed, returned late, or handled without proper qualification.

Question 1 of 5

When a customer calls for a job enquiry, what usually happens?

A.CSR or system answers immediately, captures all job details

B.Staff handles most calls in 5-10 mins, follows-up manually for addl. details

C.Owner/technician handles calls when free and gets most details on-site

D.Missed calls are followed up within the same day or later

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